Last modified: 16th of September 2021
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Why we gather your data
We gather and use certain information about our website visitors and users in order to provide products and services and to enable certain functions on our websites. We also collect information to better understand how visitors use our websites. This to ensure the best possible experience to our visitors and users.
What data we gather
We may collect the following information, depending on the websites or services of us you use:
- Contact information including email address
- Your IP address (for security purposes)
- Session recordings
- Message history (in case of use of our communication channels)
- Website usage data (https://www.ubiops.com)
- UbiOps usage data (https://app.ubiops.com)
- Support requests and related communication (https://support.ubiops.com)
- Billing and payment information (only in case you make use the UbiOps billing portal and paid services)
- Other information relevant to client inquiries based on forms posted on the website (name, contact details, job position, company informaton etc.)
By submitting forms on our websites, you agree to receive text messages/emails from us. You can change the subscription type anytime. We use third-party services such as Google Analytics, HubSpot and Hotjar to track website visitors. Read more about these services at the third-party services section below.
How we use this data
Collecting this data helps us to understand what you are looking for from our company, enabling us to deliver improved products and services. Specifically, we may use data:
- To improve the products and services we provide
- To contact you in response to a specific inquiry
- To provide personalized ads and campaigns based on your interests
Further usage of the data is explained in our Cookie Declaration, where we specifically detail the type of information gathered and used during the website visit and use of our services and later in our website and service improvement processes.
How we store your data
We use our own services as well as third-party services to collect and store data.
Data storage and retention times are implemented in accordance with current government and EU regulations and guidelines
The UbiOps platform and its internal (database) services run in data centers in the West Europe region.
The third-party services our websites and services use are detailed under third-party services.
You always own the right to forbid us to process your data for marketing purposes. If you wish to opt out from such marketing emails or calls, please refer to the user’s marketing preferences. Configuration of the cookies you wish us to (not) use can be done via the cookie manager integrated in our website. More details are available in the cookies section.
How long we store your data
We store your data for a maximum period of 10 years after you have stopped making use of our services. Unless there are reasons to store this data for a longer period.
We only use trusted third-party services (see third-party services) and ensure that all data stored on the server of these service providers are protected. All third-party services we used are subject to an information security assessment. We follow stringent procedures to ensure we work with all personal data in line with the latest version of the General Data Protection Regulation (GDPR).
Automated decision making
We do not make use automated decision making with your personal data.
We make use of the following third-party services for collecting and storing your data:
- Google Cloud Platform (our servers are hosted by GCP in the Europe West region)
- Tableau Online
Some of these third-party services store your data outside of the European Union (EU).
More information on cookies used by these and other third-party services can be found in the cookies section.
More details can be found in our Cookie Declaration.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the ubiops.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
User’s marketing preferences
The information you provide on our website, such as email address, phone number, social media can be used to contact you according to your marketing preferences. This means inquiries to special requests or offering services/products you might be interested in.
You can opt-out of any email or text marketing by clicking on the unsubscribe links. If you receive a marketing phone call from us, you can ask the person directly to opt you out if you wish. You can also contact us ([email protected]) and request opt-out.
Request to view, change or delete data
You can request a summary of your personal data we have collected and stored, request us to change your data or delete it entirely by sending an email to [email protected] or writing to Dutch Analytics, Wilhelmina van Pruisenweg 35, 2595AN, The Hague, The Netherlands.
Report information security incidents
To report information security incidents you can use the Information Security Incidents reporting form on the UbiOps Support Portal.
Questions or complaints
Always be wary when submitting data to websites. Read the site’s data protection and privacy notices fully. If you are not sure about your GDPR-related rights within the European Union, please visit Europa.eu for more information.