Last modified: November 8, 2022
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What data do we collect?
We may collect and store the following personal information.
Information you provide to us when registering or through contact forms on our website:
- Contact information and details shared with us (name, contact details, job position, company information etc.)
- Billing and payment information (only in case you make use the UbiOps billing portal and paid services)
- Message history (in case of use of our communication channels)
- Support requests and related user details
Information we collect automatically from our services and websites:
- Website usage data and metrics
- UbiOps product usage data and metrics
- Your IP address (for security purposes)
- Information from session recordings and analytics of website or product usage
By submitting forms on our websites, you consent to receive text messages/emails from us. You can change the subscription type and revoke this consent anytime. We use third-party services to aggregate and analyze website and product usage. Read more about these services at the third-party services section below.
How we use this data
We collect and use certain personal information from our websites and products in order to provide our services and to enable certain functionality and personalized experiences. We also collect information to better understand how visitors use our websites to ensure the best possible service and product experience for our visitors and users.
Specifically, we may use data:
- To improve the products and services we provide
- To contact you in response to a specific inquiry
- To provide personalized ads and campaigns based on your interests
UbiOps does not make use of any automated decision-making systems using personal data in any of its services.
How and where we store your data
We use our own services as well as third-party services to collect and store data.
The UbiOps product and its internal (database) services run on data centers in the EU region (The Netherlands), which means all data related to your UbiOps account is stored in the EU.
We do not control the data storage locations of our data sub processors. The third-party services our websites and services use are listed under third-party services.
Data retention policy
At UbiOps we respect everyone’s right to have control over their personal data. Therefore, and to comply with applicable GDPR regulations, we ensure that when data reaches the end of its life cycle the respective data will be securely deleted from all our systems and is not stored longer than necessary.
Below, you can find data retention information with respect to different data categories:
UbiOps account data
UbiOps may retain any user data shared with us for as long as a user account is active. For the purpose of providing our products and services.
When a user deletes his/her UbiOps account, the respective account information, which includes personal and project data, will be securely deleted from our systems within 24 hours. Only your email address may be retained for a maximum of 30 days for administration and billing purposes.
After deletion from our active systems, data will remain in our back-up systems for up to 14 days. Data backup is necessary for disaster recovery purposes.
We may keep data related to usage metrics and statistics after account deletion in an aggregated and/or anonymized form with the goal of improving our products and services in the future.
Marketing, Sales & Support related information
UbiOps may retain any information shared with us through our website, contact forms or other services for the purpose of contacting you, fulfilling service requests or providing customized experiences or offers. This data is retained as long as consent is given by the person or as long as there is a basis of legitimate interest. After this, data may be retained up to 30 days before it is deleted from all our systems.
Information from bug reports and service requests may be retained longer for the purpose of development, improvement and security of our products and services.
Contract data and Payment information
UbiOps may retain any contract and billing related information during the contract period. Afterwards, information may be retained as long as necessary to comply with applicable law and regulations regarding minimum retention times. After this period, the information will be securely deleted.
UbiOps does not store or retain any payment information like credit card details on its own systems.
We only use trusted third-party services and ensure that all data stored on the server of these service providers are protected. All third-party services we used are subject to an information security assessment. We follow stringent procedures to ensure we work with all personal data in line with the latest version of the General Data Protection Regulation (GDPR).
We make use of the following third-party services for collecting and storing your data:
- Google Cloud Platform (our servers are hosted by GCP in the Europe West region)
- Google Analytics
- Tableau Online
- Product Fruits
Some of these third-party services store your data outside of the European Union (EU). However, all of these sub processors are assessed as part of our security policies and confirmed to comply with General Data Protection Regulation (GDPR).
An overview of all used Cookies and their origin is listed on our Cookie Declaration page, where we specifically detail the type of information gathered and used during the website visit and use of our services.
Configuration of the cookies you wish us to (not) use can be done via the cookie manager integrated in our website.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the ubiops.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
User’s marketing preferences
The information you provide on our website, such as email address, phone number, social media can be used to contact you according to your marketing preferences. This means inquiries to special requests or offering services/products you might be interested in.
You can opt-out of any email or text marketing by clicking on the unsubscribe links. If you receive a marketing phone call from us, you can ask the person directly to opt you out if you wish. You can also contact us ([email protected]) and request opt-out.
Request to view, change or delete data
You can request a summary of your personal data we have collected and stored, request us to change your data or delete it entirely by sending an email to [email protected] or writing to Dutch Analytics, Wilhelmina van Pruisenweg 35, 2595AN, The Hague, The Netherlands.
In the event you are requesting a deletion of any of your data from our systems under the GDPR, we will delete the respective data within 14 days after receipt of the request.
Report information security incidents
To report information security incidents you can use the Information Security Incidents reporting form on the UbiOps Support Portal.
Questions or complaints
UbiOps is registered at the Dutch Chamber of Commerce under Dutch Analytics B.V. with registration number 66849381 and with its office at Wilhelmina van Pruisenweg 35, 2595 AN, the Netherlands
Always be wary when submitting data to websites. Read the site’s data protection and privacy notices fully. If you are not sure about your GDPR-related rights within the European Union, please visit Europa.eu for more information.