With our Free subscription, you get unrestricted access to UbiOps and all its functionality. Hosted by us. Secure and reliable. With sufficient compute to get you started. Want to add more users? Need more compute credits? Or extended support? Contact us to upgrade your subscription.
Subscriptions are tied to an organization in UbiOps.
Subscriptions determine the limits on one or more of the following metrics:
Subscription fees are billed on the first day of each month.
You can upgrade your paid subscription at any time. For example when changing from free to pay-as-you-grow. Or by adding extra users or monthly compute credits. Such adjustments become effective within 2 working days after we received your payment. Fees for the month in which the change is made are calculated and billed pro-rata, based on the remaining days in the calendar month.
You can downgrade or cancel your paid subscription at any time. For example by removing a user. This adjustment becomes effective on the last day of the calendar month in which you make the change. Your next month’s payment will be based on the new subscription fees.
After canceling, your subscription will be changed to a free plan. Allowing you to login to UbiOps and access your existing projects and deployments. As long as you are within the Free subscription limits, you will be able to create new deployments or spend compute credits.
In the event that downgrading your subscription leads to an exceeding of the user, projects and/or deployment version limits, you will no longer be able to make requests to your deployments. By deleting the exceeding items you can get back within your limits and be able to use your deployments again.
An organization is the entity that holds a single license or subscription to UbiOps. An organization can have multiple users and projects.
A user corresponds to an individual UbiOps user account and is associated to an email address. These accounts are personal and should not be shared.
When creating a user account, an organization is created in UbiOps automatically.
If you want to work with others on your projects within UbiOps, you can invite more users to your organization. Using the roles and permissions system you can set and control the individual user permissions on a organization, project and/or deployment level.
You can add or remove new users to your organization at any time. To be able to add a new user, your subscription user limit should not be reached yet. If the user limit is reached, a subscription upgrade is required before the new user can be added to your organization.
UbiOps also allows for creating service users. These are artificial users which are related to API tokens for accessing the UbiOps API. Service Users can be assigned roles just like normal users to specify their permissions.
Service users are not counting as regular users and thus not included in the subscription user limits. Service users should however not be used as regular users.
A project is an entity within an organization in UbiOps.
In the Free plan, the number of projects you can have in your organization is limited.
Unlimited projects really means unlimited. But for practical reasons we have set the default limit to 99. Need more? Contact us and we’ll adjust it accordingly.
Deployments are objects within UbiOps that serve a user’s Python or R code. A deployment is a container that can receive requests to transform input data into output data.
Every deployment in UbiOps consists of one or more versions. Each version of the model can have different implementation, resource allocations or Python runtime, however, they must have an identical data input and output specification in order for them to be used interchangeably.
In the Free plan, the number of deployment versions you can have in your organization and projects is limited. So if you have a single deployment, but have 5 versions of it, the total number of deployment versions is equal to 5.
Unlimited deployment versions really means unlimited. But for practical reasons, we have set the default limit to 999. Need more? Contact us and we’ll adjust it accordingly.
We make use of Stripe for billing. We support credit card, debit card, iDeal, Bancontact and other popular payment methods.
Subscription fees are billed on the first day of each month. Depending on your payment method of choice, we will either automatically charge your credit card or send you an email with a payment link.
Local VAT will be applied for customers from the EU. Except for customers outside of the Netherlands with a valid VAT-number (“reverse charge”).
Enterprises requiring tailor-made subscriptions, for example with increased service levels, bigger compute packages or expert training, contact us for details.
Best effort support means that we will try to help you as best as we can with any issues you experience or questions you have. Even though we might need a bit more time to respond and cannot always guarantee a resolution.
You can reach us via our online support portal, email or our slack community.
For priority support and guaranteed performance, we offer extended service levels. Contact us to discuss which option suits you best and learn about prices.
You need compute credits to be able to make requests to your deployments and have them work for you; you need a positive compute credit balance in your organization.
When you have spent all your compute credits, you will no longer be able to make requests to your deployments.
We calculate used compute credits as the server memory (in Gigabytes) that you allocated to your deployments multiplied by the time that these deployments are actually running (in hours). In other words, how much time and how much memory our servers need to run your deployments. Taking into account all the deployments in your organization.
The longer your deployment requests take, the longer the runtime and the more compute credits are used. The more memory your deployments need, the more compute credits are used. The more deployments you have running, the more compute credits are used.
The runtime includes the (cold) start time, total uptime and shutdown time of a deployment version instance.
There is no limit on the number of requests you make. Or on the size of your inputs or outputs. This to make things simple. A fair-use policy applies though.
Your compute credits are automatically reset on the first day of each calendar month, to the amount of monthly credits in your subscription.
Compute credits remaining at the end of a calendar month are not carried over to the next month.
Compute credits cannot be shared between organizations or redeemed for money.
Need more compute credits? You can adjust your subscription at any time. Changes made to the monthly compute credits in your subscription will be applied within 2 working days after we received your payment. Compute credits and corresponding fees are calculated and billed pro-rata, based on the remaining days in the calendar month.
Not sure how many monthly compute credits you need? Talk to one of our experts. We have plenty of examples of deployments and their compute usage. Ranging from simple scripts which take a few milliseconds to compute to neural nets requiring hours to deliver their results. We’re certain that we’ll be able to help choose the right plan.
The free monthly compute credits included in the Pay-as-you-grow plan apply only to the first user. Additional users do not come with additional free monthly compute credits.
See https://ubiops.com/docs/miscellaneous/platform-limits/ for more information on the more technical usage limits in UbiOps.
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