Frequently Asked Questions

Questions about UbiOps? Here are the frequently asked questions.


For what stages in my data science development is UbiOps best to use?

UbiOps is built for deployment, serving and management of your data science code. Although it can be done, UbiOps is not meant for training models. UbiOps provides monitoring on an infrastructure level(CPU, memory, etc) but not on a model level (precision, recall, F1, etc).

Is UbiOps only suitable for running data science code?

UbiOps can run any Python or R code, so you can use it for much more than only data science, ML&AI functions.

How do you cope with new releases and backwards compatability?

In our development, we always keep compatibility in mind. For UbiOps SaaS, users will get notified about upcoming releases at least 2 weeks in advance. This includes information about the maintenance window and compatibility. For UbiOps Enterprise and On-Premise customers, we will release and offer support depending on the SLA.

How does UbiOps in the backend interact with the underlying Kubernetes cluster?

We built UbiOps such that you don’t have to worry about Kubernetes complexity. However, if you want, you have many knobs to tune about how your deployments run and scale. UbiOps will build a Docker container from your Python/R code and its dependencies and artifacts inside the deployment package. This container will be scheduled as a Kubernetes pod depending on the scaling settings [] so it gets assigned the right amount of memory and has the right availability. Scaling up the amount of instances is depending on the amount of requests and the existing workload.

How does UbiOps handle pipeline execution orchestration and scheduling? e.g. the project mentioned where multiple video frames are analyzed in parallel.

In a pipeline, UbiOps takes care of routing the data between different deployments so you can run and scale more complex applications consisting of different steps. You can split your logic in multiple deployments and connect them. The deployments in a pipeline will scale individually, which is a great way to efficiently run your application. Pipelines can have versions too and get their own individual endpoint for requests. Check the technical docs.

Is UbiOps open source?

UbiOps is not open source, but we do have several public templates and integrations that you can find on our GitHub repository []

What is the pricing model?

UbiOps uses subscription-based pricing. Depending on your usage of UbiOps and the SLA you require, your monthly price will differ. You can purchase a package containing x amount of compute and resources per month, pay for additional usage or upgrade to a larger package. This differs between SaaS and on-prem solutions, as with SaaS your code runs on our GCP cluster and with On-Prem on your infrastructure. More info:

Do you support SSO?

Yes, we do support SSO for Google and Microsoft (Active Directory)

Can I run UbiOps in my own cloud environment?

Yes, we support installation in your own cloud environment of choice. Please contact us for more information.

How does it work with Infra as Code paradigm?

If you want to automate deploying to UbiOps and setting up pipelines. Take a look at our CLI or Python/R clients.

Where does UbiOps fit in a general software stack?

That depends on if you use UbiOps SaaS or UbiOps On-prem. In case of SaaS, your code and models run on our GCP cluster that you interface with using the API. In case of On-Prem (whether that is on your Azure/AWS cloud or private cloud) UbiOps is a layer on top of your infrastructure and requires Kubernetes to be installed.

What is the overhead of UbiOps for response time?

Our platform has an overhead of <150ms for requests. This is of course also dependent on network latency outside of the UbiOps infrastructure.

When instaling UbiOps On-Prem/in my own (cloud) environment, will all data traffic and code stay within that environment?

When UbiOps is installed in your own cloud environment, all the data traffic and code will stay within this environment and does not by default depend on external connections.

Is a public internet connection required to use UbiOps?

You do need a public internet connection to build models (using pip packages and UbiOps YAML).

The tokens regarding the API, do they have a time to live?

Not yet, but we’re working on it. When it’s implemented we will inform our users.

Our cluster will run in a closed/air-gapped environment? Can UbiOps support this?

UbiOps can run in an air-gapped environment. Although, if you need certain repositories like pipy you need to make these available locally too.

Integrations / code development environment

Is UbiOps suitable for training data science models?

We do not offer specific training functionality. UbiOps focuses on deployment, orchestration and monitoring. However, thanks to the flexibility of UbiOps, you can easily deploy code which takes care of training your model and create a training pipeline using our pipeline functionality.

CI/CD - How do we use GitLab, Jenkins, Travis in combination with UbiOps?

Yes, you can use the UbiOps CLI [] to deploy code from a (local) Git repository. You can also integrate with a CI/CD tool like Gitlab Pipelines or Jenkins to automate the deployment step after a code merge. For more information, see:

Can we use deepnote with UbiOps?

Yes, you can, similar to our Jupyter Notebook examples 

How do we go from a project in e.g. Github, with modules, dependencies, setup to a deployment and pipeline in UbiOps?

You can use our CLI to build and deploy a deployment package from a selected set of folders/files without changing the repo or project structure. To see how, please see: []

Why is UbiOps different from any other Data Science Platform?

UbiOps is specifically developed to bring models, pipelines, functions and scripts into operation as simple and intuitive as possible in a single environment. UbiOps focuses on the deployment, serving, orchestration and monitoring of your code while giving you the flexibility of using your own tooling for development. Now you can start creating reliable and robust solutions without thinking about servers, scaling, monitoring and other DevOps related tasks. Next, UbiOps provides you the tools and best practices to manage and monitor your models during their lifecycle.

How does UbiOps support experiment logging and tracking?

Currently, we only track predefined metrics on models. It is on our roadmap to be able to monitor custom variables and make comparisons between different deployments and their versions.

Can you run matlab or SAS code, and send it to a matlab server? "We are dealing with clients that have legacy systems".

The UbiOps runtime is restricted to invoking Python or R code. Matlab needs its own runtime (with license) so can not be installed inside the container. If you can install a language or dependency as APT package and invoke it from Python, it will work.

How does CI/CD work with UbiOps?

You can use our CLI to integrate with your existing CI/CD workflow from Gitlab, Github or other tools. Furthermore, UbiOps has the concept of deployment versions and version revisions. This way you can keep track of changes and synchronize UbiOps with the state of your code versioning.


Does UbiOps store my data?

UbiOps only stores and processes your data for handling requests to your models. Data passed to UbiOps is deleted afterwards when the request is finished. We only store the logs of your models and scripts that you run so you can retrieve it from the log explorer or through the API.

Is UbiOps safe?

In case of the SaaS offering, UbiOps comes with the highest security standards. Both your data and models are encrypted at rest. You can opt two-factor-authentication. Your data traffic is encrypted with TLS. When used on-prem or in a VPC, the security is dependent on you.

Where are my models and scripts running?

UbiOps SaaS is hosted on Google Cloud, region europe-west4 (NL). If you choose UbiOps On Premises, you can use your own preferred Cloud provider or local server.

Is UbiOps ISO Certified?

Your trust, information security and privacy are our top priorities. That’s why the whole UbiOps team works hard to ensure secure data processing with the highest standards for all our users. The information security management system of UbiOps has been assessed against the ISO/IEC 27001:2013 standards by CIIO and found in compliance with all its requirements.

Working with UbiOps

Which features can I use within UbiOps Free?

UbiOps Free gives you access to all UbiOps’s features. You can create up to 5 deployment versions, max. 1 user and 1 project. You will also get 100 GBhr compute per month.

How can I interact with UbiOps?

UbiOps comes with an intuitive User Interface (UI), API and Command-line interface (CLI) from which you can access all functionality. We also offer a Client Libraries to integrate UbiOps API methods within your own programs and scripts.

How does UbiOps handle updates?

We will keep adding new functionality to UbiOps in periodic releases. You can find release notes on our website, or by subscribing to our newsletter here. In case of any downtime or compatibility issues with current or older versions, we will always notify you beforehand in detail. If you use UbiOps On Premise, we allow support for updating to the latest releases. But we do not force any updates, you’re in control.

Does UbiOps offer a special package for students?

Yes, UbiOps does! UbiOps is free for students for educational purposes for an unlimited amount of time. Students can benefit from an unlimited amount of projects and deployments. With UbiOps students can work together easily. The pipeline functionality easily connects different codes. Lastly, UbiOps is usable with more users. You can work on the same project with your group members! How to set up the student plan? 1. Create a UbiOps account on the website with your academic email address. 2. To update it to an academic account, please send an email to [email protected] from you academic email address. If you are willing to work together with other students on a project, please mention this. You will be added to one organization.

Do I need to make my own Docker images to UbiOps?

No. UbiOps will build the Docker image for you. Using our base image with the language you select, it will install packages from your requirements.txt and OS level APT packages from ubiops.yaml (see docs: It is currently not possible to upload your own Docker files.

How do you envision the flow working in UbiOps?

We try to make it as easy as possible for data scientists and teams to deploy and serve their code, without compromising on security and scalaility. You can make deployments manually using our web UI, but you can also use our Python/R clients and CLI to automate your deployment work. With the various user management and permission options, it is easy to work in UbiOps as a team.

To what degree could we also adjust for example, specific kubernetes settings?

You can set several scaling parameters and settings on a deployment level. This includes memory allocation, min/max number of parallel instances (including scale-to-zero) and the TTL of your deployment after inactivity. We automated many things in the background for you to ensure you get the power of Kubernetes, without the hassle.

Do you support Dev / test - multi environments?

There are several ways you can do this. One way (in SaaS) is to split your dev, test and prod environments in different projects. When UbiOps is installed in your own environment, there is more flexibility and you can split the dev and production between different clusters for instance.

Can we use custom libraries?

Yes, you can. Python packages you can install with a requirements.txt file in your deployment package. OS/Docker level (APT) packages, you can install using the ubiops.yaml []

Can we run windows containers?

All our images are based on Ubuntu20.04. Windows containers are currently not supported.

Do you have any integrations with code extensions with the platform?

You can make use of our CLI and Python or R clients to integrate and automate your workflow.

Do you have built-in API policy control in your product?

You can create service users, API tokens, that you can assign roles and permissions depending on what you need. This allows you f.i. to give access to a specific model or pipeline.

How can we test in UbiOps? (unit tests, integration tests)

We perform certain validation steps to see if your image builds without errors. Code specific tests you can include in your model package, or include in your CI/CD pipeline. We are working on extending the testing and validation options within UbiOps to support user-defined tests specific to your code and data.

How restrictive is the template?

The only requirement is to include a file in your deployment package. This file needs to include a deployment class and a request() function. This function will be invoked when a request is made. You can extend your deployment package from here in any way you like. Please see our documentation [] and deployment template [] for more details. For R, please see []

Is there functionality for automatically retraining and re-deploying models?

UbiOps has no built-in functionality for training and deployment, but you certainly can run (re-)training jobs and automate deployment with our Python/R client. See this example for instance []

How can I make connections to databases?

You can create database connections from a deployment. We also have templates for connecting to common database systems []. It basically comes down to creating the connection from the Python/R code in your deployment, which provides a lot of flexibility to implement database connections in the way you want.

Does UbiOps support GPU?

Not yet, but we are currently working on supporting that. Do you have ideas and/or preferences on what you need in terms of GPU support? Join our slack (link) and get in touch, we are happy to discuss that with you.

Can it run on AWS? Does it support Kubernetes?

Yes, UbiOps is built on top of Kubernetes and can be installed on AWS, GCP, Azure and OpenStack

What can you run in your pipelines?

Pipelines are sequences of deployments in which UbiOps handles the flow of data. This allows you to break down complex workloads into different steps that scale individually.

Is it only for inferencing or training?

UbiOps is intended for inferencing. You could do training in UbiOps, but there are frameworks better suited for this in terms of experiment traceability and model selection.

Can you access deployed artefacts?

Yes, you can access artifacts (if stored as blobs c.q. objects) through our API.

Do you provide a template to share across users? And secondly can you enforce that using them? Like Github actions, follow the template.

Yes, we have several free templates for models on our GitHub. We can’t enforce users to use a certain code structure currently.

Use cases & Specs

What type of models fit well on UbiOps?

UbiOps is well suited for any model that can process individual chunks of data without a strong dependency on state. There are thousands of examples that fit into this category, including but not limited to image processing, classification or recommendation models. But there is a lot possible with the pipeline and blob functionality within UbiOps, which for instance allows for video and time series processing too.

Are there advanced usage limits for the UbiOps Free?

Advanced usage limits:

  • Max. deployment memory = 4GB

  • Max. aggregated memory = 4GB

  • Log retention = 1 day

  • Request retention = 1 day

  • Blob retention = 1 day

How much is the max CPU per container?

Currently, CPU is coupled to the amount of allocated memory. For every GB of memory, you get 1/4 vCPU.

Does UbiOps support GPU?

One of our most requested features is now availble on UbiOps: GPUs. Deployment instances with a GPU can be created to make use of the massive parallel processing performance that GPUs provide.

GPUs are only available on request. Please contact us if you would like to start using or try out GPUs on UbiOps.

Do you support asynchronous (long-running) requests?

Yes, you can run jobs up to 48 hours.

Does UbiOps support streaming data processing?

Not natively, but you can run a streaming connector (RabbitMQ for instance [link]) inside a deployment. However, it needs to be scheduled and the deployment restarted related to the TTL of the deployment. With long-running requests, running these polling connectors for longer times is possible.


How long can I use UbiOps Free?

You can use UbiOps Free for a maximum of 12 months. Once you have reached your limit of deployments you can upgrade to a paid plan.

Is the technology behind UbiOps applicable for small or large organisations?

UbiOps serves both groups. Whether you want to run 1 or 1000 jobs in parallel, the auto scaling feature of UbiOps makes sure that you can scale whenever you need, and only pay for what you use.

Who I should contact in case of any problems?

Our support team is here for you. You can contact us through our Contact page or through our Service desk. Also, please check our Documentation page.